About Us

This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.

Who are we?

Loyal Insurance Services Limited, trading as Insure Your Glasses, registered address 9 Quy Court, Colliers Lane, Stow-Cum-Quy, Cambridge, CB25 9AU.

What is our Statutory Status?

Loyal Insurance Services Limited is trading as Insure Your Glasses which is authorised and regulated by the Financial Services Authority (FSA).

Loyal Insurance Services Limited's FSA Register number is 430316. All the above information can be checked by visiting the FSA website at www.fsa.gov.uk/register.

Alternatively, you can contact the FSA on Tel: 0845 606 1234.

Whose products do we offer?

We choose to only offer spectacles insurance underwritten by a single insurance undertaking - Jubilee Managing Agency Limited.

Which service will we provide you with?

You will not receive advice or recommendation from us for spectacles insurance. We do however provide you with information to help you make your own choice about how to proceed.

What do I do if I have a complaint?

If you wish to register a complaint, please contact the Administrator in the first instance:

In writing: Insure Your Glasses, PO Box 116, Ryde, PO33 2WX
By telephone: 0844 875 1550

It is always the intention to provide you with a first class service when you make a claim. However, if you are not happy with the service please in the first instance write to the Customer Relations Manager of the Administrator. If you are not satisfied with the response you may then ask the Complaints Department at Lloyd's of London 1 Lime Street, London EC3M 7HA to review your case and ultimately you may contact the Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Are the Insurers covered by the Financial Services Compensation Scheme (FSCS)?

You may be entitled to compensation from the Financial Services Compensation Scheme for Your insurance benefits if the Insurers become insolvent or are unable to meet their obligations. Further details are obtained from the Financial Services Compensation Scheme website http://www.fscs.org.uk/ or by phone at 020 7892 7300. Alternatively, You may write to: Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN.